All platform services have been fully operational and stable since 17:10 UTC, with no further disruptions observed. We have continuously monitored the systems since then to ensure stability and confirm that no additional issues have occurred.
Cloudflare has also officially marked the upstream incident as resolved at 19:28 UTC. More details are available on their status page.
Thank you for your patience throughout this incident. We appreciate your understanding.
Posted Nov 18, 2025 - 20:47 UTC
Update
We continue to observe a slow but steady decline in erroneous responses from Cloudflare. This trend aligns with Cloudflare’s ongoing service recovery updates and platform accessibility continues to improve globally.
Over the past 30 minutes, 1.3% of all requests to our platform returned errors - compared to our usual baseline of 0%. While this marks a significant improvement over earlier levels of disruption, it also indicates that some residual impact remains.
Our teams will continue monitoring platform health closely during off-hours. We remain in a heightened state of alert until Cloudflare confirms full resolution and we consistently see baseline traffic patterns fully restored.
Posted Nov 18, 2025 - 16:49 UTC
Update
We are now observing promising signs of recovery, with platform access stabilizing across most regions. These improvements align with an update from Cloudflare, who have confirmed that a fix has been implemented on their end and are seeing service recovery as a result.
That said, we remain cautiously optimistic. Earlier today we observed similar signs of improvement that were followed by renewed disruptions. As such, we are continuing to monitor platform health and upstream behavior very closely before declaring full resolution.
We will post a final update once stability has been sustained.
Posted Nov 18, 2025 - 15:12 UTC
Update
We continue to experience intermittent access issues to our e-commerce platform due to the ongoing Cloudflare global incident. The situation remains unstable, with periods of normal access followed by renewed disruptions.
This on/off behavior is consistent with the upstream network issue Cloudflare is actively working to resolve.
At this stage, we are closely monitoring the situation but will pause further updates until Cloudflare confirms a permanent fix on their end. We will resume communications or close this incident accordingly once stability is fully restored.
Thank you for your continued understanding and patience.
Posted Nov 18, 2025 - 12:44 UTC
Update
We are observing recovery in traffic and connectivity, with access to our e-commerce platform returning to normal operational patterns.
All Cleverbridge systems are functioning as expected and user and customer access is improving globally. We will continue to monitor the situation closely in coordination with our partners to ensure full and sustained recovery.
Posted Nov 18, 2025 - 12:38 UTC
Update
We are again observing intermittent availability issues on our e-commerce platform, correlated with the ongoing Cloudflare global incident, which appears to be unstable at this time.
While earlier signs pointed to recovery, the situation has regressed, and we are now seeing renewed disruptions in platform access for some users and customers. Our internal systems remain fully operational, and we are actively monitoring traffic and edge behavior in real time.
Posted Nov 18, 2025 - 12:28 UTC
Monitoring
We are observing recovery in traffic and connectivity, with access to our e-commerce platform returning to normal operational patterns. The upstream Cloudflare incident appears to be stabilizing.
All Cleverbridge systems are functioning as expected, and user access is improving globally. We will continue to monitor the situation closely in coordination with our partners to ensure full and sustained recovery.
We’ll post a final update once the incident is fully resolved.
Posted Nov 18, 2025 - 12:19 UTC
Identified
We are currently observing elevated connectivity issues affecting access to our e-commerce platform. This appears to be related to an ongoing Cloudflare global outage, which is impacting network reachability for multiple services across the internet. You can track the incident on Cloudflare’s status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7