Delayed order processing

Incident Report for Cleverbridge Platform Status

Resolved

This incident has been resolved.
Posted Feb 11, 2020 - 15:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2020 - 12:48 UTC

Identified

The issue has been identified and we are working on the solution.

Please note that only a small percentage of our orders is affected due to one of our payment providers.
We have switched to one of our backup providers until the issue is resolved.
Posted Feb 11, 2020 - 11:36 UTC

Investigating

We are currently experiencing a problem with order processing. Incoming orders are accepted, but the processing is delayed.
Posted Feb 11, 2020 - 11:28 UTC