This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal.
Posted Sep 15, 2026 - 13:36 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2026 - 12:33 UTC
Update
We have not observed any service interruptions in over an hour. A fix has been applied that we believe resolves the underlying issue. We will provide a further update, or close this incident, once we're confident it's fully resolved.
Posted Sep 15, 2026 - 12:27 UTC
Identified
We have identified the underlying cause as a routing issue and are actively working on a fix. We will provide a further update asap or as soon as the fix has been applied.
Posted Sep 15, 2026 - 10:46 UTC
Update
After initially stabilizing, we are now seeing a recurrence of the issue affecting some geographic regions. We are actively investigating and will provide a further update asap.
Posted Sep 15, 2026 - 10:09 UTC
Update
We see cart loading performance improving to normal response times for some affected regions. We are still further investigating the issue.
Posted Sep 15, 2026 - 10:00 UTC
Investigating
We're investigating a performance issues which affects cart loading times from some geographic locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.