The engineers have validated that all systems ran normally since the fix was implemented. All outstanding orders and subscriptions have been successfully processed in the meantime.
Posted May 12, 2020 - 11:31 UTC
Monitoring
The problem has been resolved. We are monitoring all systems and are conducting root-cause analysis.
Posted May 12, 2020 - 10:42 UTC
Identified
The team has identified the root cause and is working on a solution to address the problem.
Posted May 12, 2020 - 10:35 UTC
Investigating
We are currently experiencing a problem affecting order processing as well as the ability to work with backend tools and some APIs. Checkout processes and accepting orders is not affected.