Data Refresh Delay Caused by Upstream Data Delivery Disruption

Incident Report for Cleverbridge Platform Status

Resolved

The data refresh is now up to date, and all pipelines are running according to the schedule.
Posted Oct 03, 2025 - 06:30 UTC

Investigating

We are currently investigating this issue.
Posted Oct 02, 2025 - 20:07 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 02, 2025 - 13:28 UTC

Investigating

We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC.

Due to that, we are experiencing a data refresh delay.

Affected:
- Snowflake data sharing
- All Analytics Dashboards and Report Builder in SCM

We appreciate your patience and will keep you updated once the data is fully available.
Posted Oct 02, 2025 - 09:51 UTC