tag:status.cleverbridge.com,2005:/historyCleverbridge Platform Status Status - Incident History2024-03-28T18:40:31ZCleverbridge Platform Statustag:status.cleverbridge.com,2005:Incident/185349732023-09-18T12:30:00Z2023-09-18T13:16:50ZTemporary unavailabilty of order process for some client domains<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Resolved</strong> - For 10 minutes between 12:26:29 pm UTC and 12:36:57 UTC CET, the web pages of some client domains displayed an error message related to a misdirected request. This issue has now been resolved, and we have implemented measures to prevent this error from happening again. We apologize for any inconvenience caused.</p>tag:status.cleverbridge.com,2005:Incident/184816052023-09-12T14:17:00Z2023-09-12T16:29:47ZTemporary unavailabilty of order process<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Resolved</strong> - For a period of 5 minutes between 02.17.33 PM UTC and 02.22.38 PM UTC, our order process was unavailable to customers. The customers were asked to try again later, and the pages were available again shortly after.<br />The root cause of the problem has been identified and measures have been put into place to prevent it from happening again. We apologize for any inconvenience caused.</p>tag:status.cleverbridge.com,2005:Incident/103659272022-06-21T07:52:58Z2022-06-21T13:40:12ZWe are investigating a network issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>Monitoring</strong> - CloudFlare has implemented a fix. We are seeing close to normal traffic volume again and are closely monitoring.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:50</var> UTC</small><br><strong>Identified</strong> - Our service provider CloudFlare is experiencing a platform issue which is partially affecting users when accessing cleverbridge. Please see https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj for addtional information.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a network issue. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/88686672021-12-16T21:00:22Z2021-12-16T21:00:22ZLatency issue for some regions<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - Global monitoring shows again normal page load times.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by CloudFlare and we are monitoring the results.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Identified</strong> - Our CDN and global load balacing provider CloudFlare is currently experiencing latency issues for some regions. For some limited regions we are seeing right now higher than usual loading times. Please find additional information at: https://www.cloudflarestatus.com/incidents/qz5m74q8q0jl</p>tag:status.cleverbridge.com,2005:Incident/73684282021-06-30T09:18:36Z2021-06-30T09:18:36ZWe are investigating a network issue<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>08:29</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a network issue. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/67786802021-04-18T10:09:32Z2021-04-18T10:09:32ZDelayed Payment Processing<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>10:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved by our payment acquirer.<br />We will shortly start to reprocess the affected orders and there is no additional interaction required.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>08:51</var> UTC</small><br><strong>Identified</strong> - After scheduled maintenance by one of our payment acquirer, we are currently experiencing processing errors for renewals. <br />The issue has been reported and identified. The payment acquirer is working on the solution.<br /><br />During the maintenance, we have switched to one of our backup acquirers. <br />We switch back traffic, once the issue is fully resolved. <br /><br />Once the issue is resolved, all orders will be reprocessed without further interaction.</p>tag:status.cleverbridge.com,2005:Incident/54830622020-11-04T00:17:41Z2020-11-04T00:17:41ZWe are investigating a network issue<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:17</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved. Engineers will continue to monitor traffic and trigger root-cause analysis.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Monitoring</strong> - The partial network issue has been resolved and our engineers are monitoring.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a network issue which is affecting a part of our customers in the US. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/51098182020-09-17T02:52:09Z2020-09-17T02:52:09ZPartial internet routing issue<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>02:32</var> UTC</small><br><strong>Monitoring</strong> - We have seen a temporary degradation of performance with some internet peers which lasted only for a few minutes. All traffic is back to normal. The team is monitoring and started a root-cause analysis.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>02:29</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>02:20</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a internet routing issue. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/44386842020-06-23T10:15:58Z2020-06-23T10:15:58ZDelayed Payment Processing<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br />All captured orders will be processed automatically.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Identified</strong> - We have identified a delay in order processing. The issue has been identified and we are working on the solution.<br /><br />Please note that only a small percentage of our orders are affected due to one of our payment providers.<br />We have switched to our backup providers until the issue is resolved.</p>tag:status.cleverbridge.com,2005:Incident/40921062020-05-12T11:31:41Z2020-05-12T11:31:41ZBackend system problems<p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:31</var> UTC</small><br><strong>Resolved</strong> - The engineers have validated that all systems ran normally since the fix was implemented. All outstanding orders and subscriptions have been successfully processed in the meantime.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:42</var> UTC</small><br><strong>Monitoring</strong> - The problem has been resolved. We are monitoring all systems and are conducting root-cause analysis.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Identified</strong> - The team has identified the root cause and is working on a solution to address the problem.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a problem affecting order processing as well as the ability to work with backend tools and some APIs. <br />Checkout processes and accepting orders is not affected. <br /><br />The team is investigating.</p>tag:status.cleverbridge.com,2005:Incident/35496772020-02-11T15:31:04Z2020-02-11T15:31:04ZDelayed order processing<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:36</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and we are working on the solution.<br /><br />Please note that only a small percentage of our orders is affected due to one of our payment providers.<br />We have switched to one of our backup providers until the issue is resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a problem with order processing. Incoming orders are accepted, but the processing is delayed.</p>tag:status.cleverbridge.com,2005:Incident/31895972019-11-07T08:09:04Z2019-11-07T08:09:04ZWe are investigating a network issue<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:17</var> UTC</small><br><strong>Monitoring</strong> - Our system engineers have resolved the netowrk issue. We are monitoring the situation.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Identified</strong> - Our system engineers have identified the cause of a network issue and are working on a resolution. We will keep you updated on our progress. Thank you for your patience.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>06:53</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a network issue. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/29822312019-09-10T06:16:57Z2019-09-10T06:16:57ZWe are investigating a network issue<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:57</var> UTC</small><br><strong>Monitoring</strong> - The problem has been resolved. All systems are are running normally. We are still monitoring the situation.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:33</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:25</var> UTC</small><br><strong>Investigating</strong> - Our system engineers are investigating a network issue. We will keep you posted with any updates.</p>tag:status.cleverbridge.com,2005:Incident/26421412019-07-02T15:07:54Z2019-07-02T15:12:33ZRegional network issue<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>15:07</var> UTC</small><br><strong>Resolved</strong> - CloudFlare has identied the cause of the problem and updated their status page accordingly:<br /><br />https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Monitoring</strong> - For the last 10 minutes, traffic seems to have returned to expected levels and our global surveillance system is not reporting any network issue at this time.<br /><br />System engineers are still monitoring closely.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Identified</strong> - The Content Delivery Network provider CloudFlare is experiencing network issues that impact the availability of the cleverbridge platform in some regions. <br /><br />We are in contact with CloudFlare about this issue.<br /><br />Please also see https://www.cloudflarestatus.com/ for further details.<br /><br />We will continue to post updates here.</p>tag:status.cleverbridge.com,2005:Incident/24615012019-05-28T23:37:24Z2019-05-28T23:37:24ZNetworking issue<p><small>May <var data-var='date'>28</var>, <var data-var='time'>23:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Monitoring</strong> - We have successfully resolved the issue and are monitoring all systems. Thank you for your patience.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Investigating</strong> - We're investigating a network issue. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.</p>tag:status.cleverbridge.com,2005:Incident/24020262019-05-14T21:31:07Z2019-05-14T21:31:07ZDowntime issues with main data center<p><small>May <var data-var='date'>14</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Resolved</strong> - Team is right now finalizing root cause analysis and incident debrief.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Monitoring</strong> - Network issue has been resolved. We are still closely monitoring.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Identified</strong> - We have identified the issue within our main firewall cluster. Engineers are actively working on a resolution of the problem.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Investigating</strong> - We're investigating downtime issues with our main data center. We're doing everything possible to identify and resolve this issue. We apologize for any inconvenience.</p>tag:status.cleverbridge.com,2005:Incident/18867962018-08-31T14:00:55Z2018-08-31T14:00:55ZWeb pages availability issue<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - We have experienced an availability issue of one of our web server clusters. As a result accepting new orders and signups was negatively impacted. The problem started at 1:21 pm UTC and was resolved at 1:39 pm UTC.</p>tag:status.cleverbridge.com,2005:Incident/18779862018-08-25T20:11:54Z2018-08-25T20:11:54ZRegional Availability Incident<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>20:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Monitoring</strong> - Our ISP experienced some sporadic availability issues again today between 16:15 and 17:18 CEST that may have affected some customers. It appears to be resolved but we will continue to monitor the situation closely.</p>tag:status.cleverbridge.com,2005:Incident/18767742018-08-24T21:11:25Z2018-08-24T21:11:25ZRegional Availability Incident<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:53</var> UTC</small><br><strong>Monitoring</strong> - Our ISP has confirmed that the issue has been resolved and we are waiting for a root cause analysis. We will continue to monitor the situation.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing occasional availability issues for customers accessing our shopping cart pages. We are working with our ISPs to resolve the issue. We will share additional information on the Status page as soon as it is available.</p>tag:status.cleverbridge.com,2005:Incident/15759942018-01-24T13:17:53Z2018-01-24T13:17:53ZDelayed order processing<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Resolved</strong> - Since 1:10 PM UTC order processing happens again in real-time.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing a problem with order processing. Incoming orders are accepted, but the processing is delayed.</p>tag:status.cleverbridge.com,2005:Incident/13909622017-10-01T10:43:56Z2017-10-02T08:38:06ZOrder processing issue<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Resolved</strong> - The order backlog has been cleared.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:03</var> UTC</small><br><strong>Monitoring</strong> - The problem has been resolved. A backlog of orders is currently being processed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing a delay with order processing. Also, loading transactions in the Commerce Assistant is affected.
<br />We are working on a resolution.
<br />The order process for accepting new orders is not affected.</p>